What is tour operator software?

Tour operator software helps tour businesses manage workflows such as tours, departures, bookings, travellers, guides, customers and related operational information through a more organized system.

Zi Tours is purpose-built tour operator software from Travelzi. It helps tour businesses manage tours, departures, bookings, traveller manifests, digital passes, multi-stage check-in, guides and day-to-day tour operations from one dedicated workspace.

Can Zi Tours manage tour bookings?

Yes. Zi Tours includes booking management capabilities designed to keep bookings connected to relevant tours, departures and customer information.

Can I manage multiple tour departures?

Yes. Zi Tours is designed to organize scheduled tour departures and the information associated with them — including seat capacity and open/closed/cancelled status.

Does Zi Tours support traveller manifests?

Yes. Each booking can carry a traveller manifest with a primary traveller and additional travellers, including optional contact, pickup, seat, room and document details for operations.

Can each traveller have a digital pass?

Yes. Zi Tours can issue a master trip pass for the booking and individual traveller passes for person-level verification on supported check-in workflows.

Can tour staff check travellers in before departure?

Yes. The Tour Check-In workspace lets staff verify digital passes and record check-in for the relevant booking or traveller.

Can Zi Tours track boarding stages?

Yes. Supported stages include Check-In, Boarding and Return Boarding, so operations can distinguish arrival, boarding and return-journey verification. Duplicate scans are protected per stage.

What is the Zi Tours Trip Control Room?

Trip Control Room is a read-only operational view of a tour booking. It shows aggregated status such as who has checked in, who has boarded and who is still missing, based on the traveller manifest and successful scan records.

Can Zi Tours issue service vouchers?

Yes. Zi Tours supports digital service vouchers linked to a booking. Teams can create drafts, issue a voucher QR, redeem or cancel vouchers, and keep a redemption record. Automatic issuing, PDF generation and supplier settlement are not part of the current voucher workflow.

Can Zi Tours manage guides?

Zi Tours includes guide management capabilities where configured, helping operators organize guide information and tour assignments with clash-aware guide bookings.

Does Zi Tours include a tour operator CRM?

Zi Tours includes customer and traveller management capabilities that provide CRM-style functionality within a broader tour operations platform.

Is Zi Tours only a CRM?

No. Zi Tours is designed around wider tour operations — including tours, departures, bookings, manifests, digital passes, check-in stages, guides and related workflows.

Can Zi Tours help replace tour-operation spreadsheets?

Zi Tours is designed to centralize many of the records and workflows tour operators often manage through spreadsheets, messages and separate tools.

What if my business also manages vehicles, hotels or events?

Zi Tours is part of Travelzi. You can use dedicated Travelzi products such as Zi Fleet, Zi Stay, Zi Events and Zi Charter, or explore Travelzi One for multi-service travel operations.

Do I need Smart Tour Planner if I already use Zi Tours?

Only if you sell private custom packages. Zi Tours runs published tour inventory and tour-day operations. Smart Tour Planner is for private costing and branded proposals that are not marketplace listings.

Will Zi Tours work with WordPress?

Yes. Zi Tours for WordPress lets tour operators present and sell eligible published tours on their own WordPress website. Tour availability, booking and checkout stay connected to Travelzi. Availability depends on your Travelzi setup — contact Zi SoftTech to discuss deployment.

Does Zi Tours include a branded traveler app?

An optional vendor-branded traveler app is available for entitled Travelzi setups. Travellers can browse your published tours, complete supported tour bookings, and open supported tour passes on eligible bookings. It is a guest app — not a staff dashboard or marketplace tourist app. Ask Zi SoftTech about availability for your operation.

Can I request a Zi Tours demo?

Yes. Request a demo to discuss your current tour operation and see how Zi Tours can fit your workflow.

Zi Tours by Travelzi

Tour Operator Software

Tour Operator Software Built to Run Your Entire Tour Business

Name: Zi Tours
Brand: Travelzi

Create tours, manage departures, take bookings, organize traveller manifests, assign guides, issue digital passes, run multi-stage check-in and keep payments connected — all in one purpose-built tour operator platform.

From the first enquiry to boarding and trip completion, Zi Tours keeps bookings, travellers and tour-day operations connected.

Explore Zi Tours WhatsApp

Tours • Departures • Bookings • Manifests • Passes • Check-In • Guides • Payments

Built for tour operators

A tour business needs more than a generic CRM.

Tour operators do much more than manage customer contacts. Every departure involves tours, dates, travellers, bookings, guides, payments and operational details that need to stay connected. Zi Tours brings these workflows together in one purpose-built tour operator platform, giving sales and operations a clearer way to manage the complete tour journey.

Tour Management

Create and organize the tours your business sells.

Booking Management

Keep bookings, travellers and booking details connected.

Traveller Manifests

Know exactly who is travelling on each booking.

Tour-Day Operations

Issue passes, check travellers in, track boarding and redeem services.

When tour operations grow

Spreadsheets, messages and disconnected records only work for so long.

A few bookings can be managed manually. A growing tour operation needs more structure. When booking details live in spreadsheets, customer conversations stay in messaging apps and operational information sits with different team members, it becomes harder to see what is happening across the business.

Scattered Bookings

Keep booking information organized instead of spread across messages and separate records.

Departure Confusion

Keep tour dates, travellers and operational details connected to the right departure.

Guide Coordination

Organize guide information and assignments around the tours being operated.

Customer Information

Keep customer and traveller details connected to their bookings.

Zi Tours is built to replace that scatter with one tour-operator system of record.

One connected tour workflow

From enquiry to completed tour — keep every step connected.

Create the Tour

Build and organize the tour product your business sells.

Plan Departures

Schedule tour dates and prepare upcoming departures.

Take Bookings

Connect each booking to the correct tour and departure.

Build Traveller Manifest

Organize primary and additional travellers on the booking.

Issue Digital Passes

Issue a master trip pass and individual traveller passes where needed.

Check In & Board

Verify travellers through check-in, boarding and return boarding stages.

Run the Trip

Use trip status views and redeem digital service vouchers with suppliers.

Complete the Operation

Keep booking, traveller and check-in history available for reference.

One workflow. One workspace. A clearer way to run tours.

See How Zi Tours Works

Tour management

Build tours your team can actually sell and operate.

A tour is more than a title and price. Zi Tours keeps the information behind each tour organized so sales and operations can work from the same tour structure.

Tour details

Package Builder Create tours with titles, descriptions, slugs, start/end cities and travel mode.

Group or Private Modes Sell fixed-departure group tours or private / customized tours that start with an inquiry.

Themes & Tour Types Organize packages by type and theme so staff and guests can find the right product fast.

Duration & Difficulty Set days, nights, difficulty and star rating for clearer packaging.

Group Size Controls Define minimum and maximum pax so capacity rules are built into the product.

Publish Workflow Move packages through draft, published and archived states with operational control.

Internal Ops Notes Keep staff-only notes on packages without exposing them to guests.

Itineraries

Ordered Itinerary Days Build day number, title and description for each stage of the tour.

Lodging & Meals Notes Capture per-day hotel/lodging and meal notes for guest clarity and ops handoff.

Clone & Reorder Days Speed up package building by cloning and rearranging itinerary days.

Itinerary Draft Assist Generate itinerary drafts from route and logistics context, then refine before publishing.

Pricing, media & policies

Adult & Child Pricing Configure adult and child rates with a clear display price for selling.

Photos & Gallery Attach a featured image and gallery so the experience looks sellable.

Inclusions & Exclusions Attach reusable “what’s included / not included” checklists to packages.

Cancellation Policy Link a standard cancellation policy and add custom refund wording where needed.

Children & Bedding Rules Document children and extra bedding policies for family packages.

Content Draft Assist Generate title, description and policy drafts to refine before publish — your team still owns what goes live.

Public selling option

Portal Listing Controls List packages on the tourism portal or keep them private for B2B / direct selling.

Tour Catalog Filters Guests can browse by city/province, duration, difficulty, month, type, stars and search.

Tour Detail Experience Show itinerary, inclusions/exclusions, policies and booking or inquiry options on the detail page.

Wishlist Support Portal guests can save tours to a wishlist while browsing.

Departure management

Turn tour dates into organized departures.

Every departure has its own travellers, booking activity and operational requirements. Zi Tours keeps scheduled departures connected to the tour they belong to, giving your team a clearer view of what is coming next.

Scheduling & capacity

Departure Scheduling Create departure dates with optional end dates for each package.

Seat Capacity Set seats per departure and track remaining capacity from non-cancelled bookings.

Capacity Enforcement Prevent overselling when departure seats or max group size are reached.

Status & booking links

Open / Closed / Cancelled Control which departures are bookable as operations change.

Flexible Date Options Support on-request / flexible dates when a package does not use fixed departures.

Booking Association Connect guest bookings to the correct departure so traveller lists stay accurate.

Explore Departure Management

Booking management

Keep every booking connected to the right tour.

A booking should not become another disconnected record. Zi Tours keeps booking information connected to the relevant tour, departure, customer and operational workflow.

Booking records

Guest Booking Records Capture guest name, email, phone, adult/child counts and party size.

Tour & Departure Link Link bookings to a fixed departure or a custom travel date.

Booking Statuses Track pending, confirmed, cancelled and completed bookings.

Special Requests Store guest special requests and internal notes on the booking.

Capacity, amounts & sources

Live Capacity Check Validate seats while creating bookings so oversells are caught early.

Auto Amount Assist Suggest amounts from adult/child package rates when recording bookings.

Internal & Portal Sources Know whether a booking was created in-panel or from tourism portal checkout.

Group Tour Checkout When listed publicly, travellers can pick a departure, adult/child counts and proceed through cart checkout.

Private tour inquiries

Private Tour Inquiries Collect guest details, preferred date, pax and requirements — then move inquiries through Pending, Replied, Offered, Booked or Cancelled.

Inquiry vs Hard Booking Keep quote-driven private tours distinct from instant group-departure bookings.

Traveller management

Know who is travelling — and what each booking needs.

Keep customer and traveller information organized around the actual booking so sales and operations work from the same records. Zi Tours includes a traveller manifest on each booking, plus tour operator CRM capabilities within a broader operational platform.

Traveller Manifest

Primary & Additional Travellers Keep the lead guest and additional travellers on the booking in one operational manifest.

Contact & Emergency Details Store email, phone and optional emergency contact information where your team needs it.

Trip-Specific Fields Capture pickup point, seat number, room label and room-sharing preference when relevant.

Document Information Record document type and number for travellers who need them — with sensitive numbers masked in day-to-day lists.

Manifest Status Mark travellers as expected, confirmed, no-show or cancelled as operations unfold.

Party-Size Awareness Get a soft warning when the manifest count drifts from the booked party size.

Customers & commercial follow-up

Customer Profiles Maintain contacts connected to bookings and inquiries.

Booking History Keep commercial relationships and repeat group memory beyond a single trip.

Leads from Inquiries & Bookings Sync tour inquiries and bookings into CRM contacts and leads when CRM is enabled.

Accounts, Deals & Quotations Manage deals and build quotations with line items, validity and PDF export.

Tour-day operations

Run the tour after the booking is confirmed.

Tour management does not stop when a customer books. Zi Tours gives operational teams tools to organize travellers, issue digital passes, verify check-in stages and understand trip readiness before and during the tour.

Traveller Manifest

Before departure day, ops works from the booking’s passenger list — not a separate spreadsheet of names.

Confirm the live passenger list before departure
Carry pickup, seat and room notes into the day-of list
Hand boarding staff a departure-ready list

Master Trip Pass

Every tour booking can carry a tour-level digital pass for operational check-in workflows.

Secure digital pass for the booking
QR presentation for staff verification
Supports structured tour check-in

Individual Traveller Passes

Issue a digital pass for each traveller when the trip needs person-level verification.

Pass per traveller on the manifest
Issue individually or in bulk
Revoke when a traveller is cancelled

Multi-Stage Check-In

Track travellers through supported stages of the trip — not just a single gate scan.

Check-In — verify arrival for the trip
Boarding — confirm travellers boarding transport
Return Boarding — track the return journey stage
Duplicate scan protection per stage

Trip Control Room

See the operational status of a tour booking from one read-only screen before departure.

See who has checked in
See who has boarded
Identify who is still missing
Filter travellers by trip status

Service Vouchers

Digitize the service confirmations behind a tour booking and give suppliers a controlled way to redeem them.

Create draft vouchers linked to the booking
Issue a secure voucher QR for presentation
Redeem, cancel or respect expiry on the voucher
Keep a redemption record for each successful use

Beyond bookings — structured tools for the day the tour actually runs.

Guide management

Assign the right guide to the right tour.

Guide coordination is part of tour operations, not a separate spreadsheet. Zi Tours helps keep guide information and assignments connected to the departures your team is preparing to operate.

Guide profiles

Guide Profiles Maintain photo, bio, languages, license, experience and base city.

Types & Specialties Classify guides by type and specialty for better assignment decisions.

Daily Rates Store guide rates and active/inactive status for ops planning.

Verified Badge Mark verified guides for trust and internal quality control.

Premium Profile Fields Support richer profiles (contact, socials, gallery) when premium profile flags are enabled.

Assignments & visibility

Guide Bookings Book guides for date ranges with clash prevention against existing assignments.

Payment Status on Guide Jobs Track pending, paid or refunded status on guide bookings.

Portal Listing Option Publish selected guides to the tourism portal when you want public discovery.

Ready to see Zi Tours

Request a demo mapped to your tour operation

Tell us how you create tours, run departures and handle bookings — we walk Zi Tours against your workflow.

Commercial management

Keep the commercial side of your bookings organized.

Tour operations and commercial information should stay connected. Zi Tours helps organize pricing, booking amounts, payment status and invoices — without positioning itself as a full accounting suite.

Pricing & payment status

Tour Pricing Configure adult and child package rates used when recording bookings.

Booking Amounts Keep booking totals connected to the tour and party size being sold.

Payment Status Track payment-related status on bookings and guide jobs where configured.

Payment Instructions Configure payment gateway or offline payment instructions for guest checkout flows.