Tour & stay operators
Publish inclusions, pickup guidance and house rules guests ask before and during a trip.
Travelzi / Agent Zi · Zi AI Assistant by Travelzi
Website assistant · suite copilot · approved knowledgeMeet Agent Zi — the AI assistant grounded in your travel business knowledge.
Agent Zi helps travel businesses give guests more consistent answers and support staff inside Travelzi by working from approved FAQs, policies and product information you control for your business.
Consistent answers from the knowledge your business approves.
Website Agent Zi · Staff Agent Zi · Approved knowledge · Tenant-scoped
Built for travel operators
When the same guest questions return every day, approved knowledge should do the first pass.
Tour operators, stay hosts, event sellers and agencies already know their policies. Agent Zi puts that approved information to work for website visitors and for staff working inside Travelzi — without inventing answers outside the knowledge available to it.
Agencies with public websites
Embed Website Agent Zi on supported pages so visitors can ask from your approved knowledge.
Front-desk & ops teams
Use Staff Agent Zi inside Travelzi to pull the same approved answers while you work.
Multi-brand operators
Each Travelzi tenant keeps its own approved knowledge private from other businesses.
Why grounded answers matter
Guests notice when every channel tells a different story.
Travel questions are high-stakes: cancellations, check-in times, packing lists and charter rules. Generic chatbots invent details. Agent Zi is designed to answer from the knowledge available to your business.
After-hours FAQ load
The same packing, pickup and policy questions arrive when the desk is closed.
Inconsistent wording
Different staff paraphrase the same cancellation or house rule differently.
Website dead-ends
Public pages need a clear ask path without opening a full live-chat desk.
Cross-brand risk
One operator’s private policies must never appear in another business’s answers.
Agent Zi is the memorable assistant identity for Zi AI Assistant — grounded in your approved travel business knowledge.
Current experiences
Three surfaces that work together today.
Agent Zi is available where your Travelzi workspace is entitled for Zi AI Assistant. Each surface uses the knowledge and access configured for your business.
Website Agent Zi
A public embedded assistant for supported websites. Visitors ask questions in the chat widget; answers draw from your tenant’s approved knowledge where that knowledge is available.
Staff Agent Zi
The Travelzi suite copilot for authenticated staff. Team members ask about approved business knowledge while working inside the Travelzi workspace.
Approved Knowledge Base
The business-controlled store of FAQs, policies and product information Agent Zi uses to ground replies. Your tenant’s documents stay scoped to your business.
How it works
From approved knowledge to guest and staff conversations.
A practical path for travel businesses entitled to Zi AI Assistant in Travelzi.
Provide approved knowledge
Load the FAQs, policies and product information you want Agent Zi to use for your business.
Configure the public assistant
Open public chat embed settings in Travelzi to get your website assistant link and keep it under your control.
Embed on a supported website
Place the provided embed on a page where you want guests to ask Website Agent Zi.
Guests ask questions
Visitors open the website assistant and ask about your trips, stays, events or policies.
Agent Zi answers from available knowledge
Replies are grounded in the approved knowledge available for your business — not invented outside that scope.
Staff use the suite copilot
Your team can ask Staff Agent Zi the same kinds of knowledge questions while working inside Travelzi.
Keep knowledge current
When policies, inclusions or guest guidance change, update the approved knowledge Agent Zi draws from.
What Agent Zi delivers
Practical capabilities for travel guest support and staff help.
Mapped to Zi AI Assistant inside Travelzi — built for consistent answers, not autonomous sales decisions.
Grounded in your knowledge
Agent Zi works from approved FAQs, policies and product information stored for your business.
Website embed for guests
Publish Website Agent Zi on supported pages with a controlled public embed you can rotate when needed.
Conversation continuity
Chat sessions keep the thread together so guests and staff can continue a conversation in context.
Staff copilot in Travelzi
Staff Agent Zi sits in the suite for entitled team members who need quick access to approved knowledge.
Tenant-scoped knowledge
Each vendor’s approved knowledge stays with that business — not shared across other tenants.
Entitled access only
Public embed and suite copilot open where your Travelzi subscription includes Zi AI Assistant.
See it live
Walk Website Agent Zi, Staff Agent Zi and approved knowledge in one demo
Request an Agent Zi walkthrough mapped to how guests and staff ask questions today.
Travel-specific examples
Questions Agent Zi can handle when the answer is in your approved knowledge.
Tour inclusions & exclusions
What is included in the package — and what guests should budget separately.
Departure, pickup & check-in
Meeting points, pickup windows and arrival guidance guests ask before travel day.
Cancellation & refund policies
Clear policy wording so public and staff answers stay consistent.
Accommodation rules & guest info
House rules, check-in times and stay guidance published in your knowledge.
Event details & ticket guidance
Venue, timing and ticket FAQ content you have approved for guests.
Charter requirements
Eligibility, briefing and requirement notes you store for charter guests.
Packing information
Climate, kit lists and packing tips tied to the trips you operate.
Contact & support information
How guests should reach your team for the questions Agent Zi should hand off.
Trust & boundaries
Each vendor manages its own approved knowledge. One tenant’s private knowledge must not be exposed to another tenant. Public Website Agent Zi and Staff Agent Zi follow the access configured for your business. Agent Zi can answer only from the knowledge and access available to it — it does not automatically know live inventory, availability, prices, bookings or customer records unless those connections are part of your entitled setup. Your business remains responsible for reviewing important travel, visa, safety, price and policy information. Agent Zi does not replace human judgment, legal advice or official visa authorities, and it does not guarantee perfect accuracy on every reply.
Related Travelzi products
Pair Agent Zi with the products guests already ask about.
Zi Tours
Ground FAQs in the tours you actually operate.
Explore →
Zi Stay
Publish stay rules and guest guidance beside your inventory.
Explore →
Travelzi One
Multi-service agencies answering across several verticals.
Explore →
Zi Safety
Booking-linked assistance is a separate workflow from FAQ chat — use the right tool for emergencies.
Explore →
Frequently asked questions
Common questions
What is Agent Zi?
Agent Zi is the customer-facing identity for Zi AI Assistant in Travelzi: a knowledge-grounded assistant for website guests and staff inside the suite.
Is Agent Zi trained on my business data?
Agent Zi works from approved knowledge provided for your tenant — FAQs, policies and product information — rather than claiming model fine-tuning on your private data.
Can I put Agent Zi on my website?
Yes, where entitled. Travelzi provides a public embed for Website Agent Zi that you can place on supported pages.
What is Staff Agent Zi?
It is the suite copilot for authenticated Travelzi staff — separate from the public website assistant, and scoped to your tenant.
Can Agent Zi see another company’s knowledge?
No. Approved knowledge and conversations are tenant-scoped so one business does not read another tenant’s private documents.
Does Agent Zi know live prices, availability or bookings?
Do not assume it does. Agent Zi answers from the knowledge and access available to it. Live inventory, availability, prices, bookings and customer records are not sold here as automatic conversational features.
Is Agent Zi in the tourist app, WordPress plugin or white-label customer app?
This page covers the Travelzi website embed and suite copilot. Mobile tourist, WordPress and white-label Agent Zi channels are not claimed as live integrations here.
Can I request a demo?
Yes. Request a demo to see Website Agent Zi, Staff Agent Zi and how approved knowledge grounds answers for your travel business.
Ready for consistent, knowledge-grounded answers?
See Agent Zi inside Travelzi.
We will walk Website Agent Zi, the suite copilot and how approved FAQs, policies and product information keep guest and staff answers aligned.